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Intelligent Queue Solutions

Queues getting you down?

The fastest way to spoil even a life-long customer relationship, is to provide ineffecient service, and confusing, sometimes entirely unneccesary branch visits

We make managing the entire customer lifecycle simple and effecient

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Providing great customer experience relies on understanding your customer, and how they interact with your staff, technology platforms, and physical locations

We use a variety of tools to solve all manners of customer lifecycle challenges

Physical Queue Solutions

Queue stanchions (posts), belt systems, display products

We are South Africa's premier supplier and market leader in crowd control and assist systems. From stanchions that guide and inform your customer to the next teller, to our in-house designed and built Queue In a Box customer forwarding solution, our products help establish and maintain efficiency where needed. Our range extends from the most basic stanchion to our elegant Beltrac system

Queue Management

Software solutions to manage complicated customer flow

Waiting is frustrating, but waiting longer than is necessary is even more aggravating. With our state-of-the-art queue management technology, you can reduce waiting times by automatically monitoring, sorting and assigning new customers to their respective queues. It's time to start providing your customers with the best service on the market

Appointment Scheduling

Enterprise-wide appointment scheduling for visits

Time is a precious commodity. As a result, you should make it as easy as possible for your customers to schedule a meeting with you. Which is where we come in - with our industry leading appointment booking software we can help you accurately keep track of your schedules and help predict the customer flow you will have at any given time

Business Process Management

Automated workflows, back-office automation

As a result of increased competition and globalization, all companies need to be able to seamlessly transform their business processes in order to survive. However, manual processes and lack of visibility into the execution of these processes are making it difficult for them to do so. Our solution would provide a detailed overview of all processes and their individual tasks, allowing companies to quickly identify and optimize the ones that are not performing well

We help you understand, analyze, and improve all aspects of the customer lifecycle, ensuring the right customer meets with the best qualified staff member, efficiently

With our solutions you manage and optimise the entire process

From when a visitor first makes an appointment using our platform, or your existing digital platforms

Through appointment reminders and updates, via SMS, Email or existing digital channels

Once in-branch, our powerful virtual queue management system takes over and ensures the visitor is assisted by the most qualified staff member in the least amount of time

Powerful built-in media and information display systems ensure visitors are kept informed and entertained

Gather customer feedback, send post-visit updates and schedule follow-up appointments via SMS, email or a variety of digital platforms

Our platform and tools are secure, easy to use, and based on the latest technologies

The solution is cost effective, easy to support, maintain, and expand

Main Product Features

Central Server

Central server can be scaled up from a single point-of-service to any number of branches

Hardware Independent

Install any kiosks, display hardware, audio equipment, printers, etc.

Open Architecture

Easy to customize, extend, and integrate with other systems, including a fully documented API

Modular Licensing

Our solution is modular so you only pay for the functionality you require

Intuitive to use

All user interfaces are Web-based, easy to use and linked to online contextual help pages


Capable of adapting to any business requirement in all industries

Contact Us

We love talking queues, customers, and enterprise software solutions, and have spent the past 20 years in the South African market helping businesses solve customer flow challenges

Customer Experience Management is a challenging topic covering a large number of areas in a business - each requiring unique solutions. Feel free to submit this form, and we will be in touch shortly - your customers will thank you

iQ Customer Management Solutions (Pty) Ltd

14 Pressburg Road, Founders View North


+27 11 609 7842
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